Threadlinqs IntelligenceStart free

VulnerabilityCVE-2024-28986Published 2024-08-13

CVE-2024-28986 — Solarwinds Web Help Desk

criticalCISA KEV

As of 2025-10-27, CVE-2024-28986 is a CRITICAL-severity vulnerability in Solarwinds Web Help Desk, CVSS v3.1 9.8, EPSS 75.0% (98.8th percentile). It is listed in the CISA Known Exploited Vulnerabilities catalog (added 2024-08-15), with a US federal remediation deadline of 2024-09-05. No Threadlinqs-tracked threat campaign has been attributed to CVE-2024-28986 as of 2025-10-27; the identifier is re-checked against the Threadlinqs threat corpus on every daily ingest.

CVSS v3.1
9.8/10Critical
EPSS
75.0%Higher than 98.8% of scored CVEs
CISA KEV
ListedAdded · due 2024-09-05
Tracked threats
0None linked yet
Priority
9/10Threadlinqs triage score
Published
Updated 2025-10-27
CVSS v3.1 9.8 (CRITICAL) · EPSS 75.0% (higher than 98.8% of all scored CVEs) · Priority 9/10 · Published 2024-08-13

Last updated:

What is CVE-2024-28986?

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

The record classifies CVE-2024-28986 under weakness class CWE-502. Its CVSS v3 base vector states that the flaw is reachable remotely over the network, needs no prior authentication, needs no user interaction, and has high impact on confidentiality, integrity, availability. 2 affected-product entries are recorded, across 1 vendor, listed below. The identifier was first published 783 days ago.

Severity and exploitation probability

CVSS v3.1 base score
9.8 — CRITICAL
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
EPSS (FIRST)
75.0% probability of exploitation in the next 30 days, higher than 98.8% of all scored CVEs
CISA KEV
Listed since 2024-08-15, federal remediation deadline 2024-09-05
Threadlinqs priority
9/10 — CISA KEV-listed, which Threadlinqs floors at 9
Published
2024-08-13, last modified 2025-10-27

Is CVE-2024-28986 being exploited?

CISA added CVE-2024-28986 to the Known Exploited Vulnerabilities catalog on 2024-08-15, which means the agency holds evidence of exploitation in the wild; US federal civilian agencies had to remediate it by 2024-09-05 under BOD 22-01. It currently carries a trending score of 40 in the Threadlinqs vulnerability feed.

Affected products and versions

How to fix CVE-2024-28986

The record marks a vendor fix as available for CVE-2024-28986. Patch reference: https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28986. Vendor advisory: https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1. Because CVE-2024-28986 is KEV-listed, US federal civilian agencies were required to apply the vendor fix, or stop using the product, by 2024-09-05. Apply the vendor fix referenced above to every affected product listed in this record, then confirm the running version against the vendor advisory.

Threat activity tracking CVE-2024-28986

No threat campaign in the Threadlinqs corpus currently references CVE-2024-28986, in its CVE list or as an indicator. The linkage is recomputed from the live corpus on every daily ingest, so this section fills in as soon as a tracked campaign cites the identifier.

Sources

Seeded from nvd and not yet processed by the Threadlinqs enrichment pipeline, so blank CVSS, EPSS or KEV fields above mean NOT MEASURED rather than measured-absent.