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VulnerabilityCVE-2024-28988Published 2025-09-01

CVE-2024-28988 — Solarwinds Web Help Desk

critical

As of 2025-11-14, CVE-2024-28988 is a CRITICAL-severity vulnerability in Solarwinds Web Help Desk, CVSS v3.1 9.8, EPSS 9.7% (92.9th percentile). No Threadlinqs-tracked threat campaign has been attributed to CVE-2024-28988 as of 2025-11-14; the identifier is re-checked against the Threadlinqs threat corpus on every daily ingest.

CVSS v3.1
9.8/10Critical
EPSS
9.7%Higher than 92.9% of scored CVEs
CISA KEV
NoNot in the KEV catalog
Tracked threats
0None linked yet
Priority
8.6/10Threadlinqs triage score
Published
Updated 2025-11-14
CVSS v3.1 9.8 (CRITICAL) · EPSS 9.7% (higher than 92.9% of all scored CVEs) · Priority 8.6/10 · Published 2025-09-01

Last updated:

What is CVE-2024-28988?

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

The record classifies CVE-2024-28988 under weakness class CWE-502. Its CVSS v3 base vector states that the flaw is reachable remotely over the network, needs no prior authentication, needs no user interaction, and has high impact on confidentiality, integrity, availability. 4 affected-product entries are recorded, across 1 vendor, listed below. The identifier was first published 399 days ago.

Severity and exploitation probability

CVSS v3.1 base score
9.8 — CRITICAL
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
EPSS (FIRST)
9.7% probability of exploitation in the next 30 days, higher than 92.9% of all scored CVEs
CISA KEV
Not listed in the CISA Known Exploited Vulnerabilities catalog
Threadlinqs priority
8.6/10 — a Threadlinqs composite of the CVSS base score, the EPSS percentile and public exploit availability
Published
2025-09-01, last modified 2025-11-14

Is CVE-2024-28988 being exploited?

It currently carries a trending score of 28 in the Threadlinqs vulnerability feed.

Affected products and versions

Showing 2 of 4 recorded product entries.

How to fix CVE-2024-28988

The record marks a vendor fix as available for CVE-2024-28988. Patch reference: https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28988. Vendor advisory: https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988. Apply the vendor fix referenced above to every affected product listed in this record, then confirm the running version against the vendor advisory.

Threat activity tracking CVE-2024-28988

No threat campaign in the Threadlinqs corpus currently references CVE-2024-28988, in its CVE list or as an indicator. The linkage is recomputed from the live corpus on every daily ingest, so this section fills in as soon as a tracked campaign cites the identifier.

Sources

Seeded from nvd and not yet processed by the Threadlinqs enrichment pipeline, so blank CVSS, EPSS or KEV fields above mean NOT MEASURED rather than measured-absent.